Shipping policy
What's your turn around time?
Our current production time is 3 business days. After that, we ship your order out via USPS Priority Mail (2-4 business days) or UPS Ground (4-5 business days). However, we are never able to guarantee delivery by certain dates since we do NOT have any control over possible shipping carrier issues. Continuing with your order is a chance that you have to be willing to take. Otherwise, please let us know you'd like to cancel and we're happy to do so!
What happens if my item is marked as "Delivered", but I don't receive it?
Orders that have been marked as “Delivered” by USPS, but claimed to be undelivered by the customer will not be refunded or replaced. Please check with your neighbors and/or other members of your household to make sure that no one else picked up your item. We also suggest contacting your local USPS annex to check to see if your item has been left there. If all of these measures have been taken and you are unable to locate your package, please message us and we will try our best to come up with a fair solution together.
What happens if my item arrives damaged?
We try to package your item to ensure that it gets delivered in-tact. Unfortunately, once it’s out of our hands, we have no control over the handling of your item. If your item arrives damaged, please message us immediately (within 1-3 days of your item being marked “Delivered”) with a picture of the damaged product. Please also keep the damaged item AND the original packaging it came in so that we can file a claim with USPS. When filing claims, USPS often asks for the item and the packaging for further inspection.